Can I purchase more than one slot for the same release?
If you wish to purchase more than one slot for the same release, you must have 100% unique AutoCheckout information for each slot. If you do not have an additional, completely different set of AutoCheckout info, you may not purchase any additional slots for the same release.
How can I change the size for my slot?
Just click the chat button and let us know what you need changed! Make sure to include your order number and the correct size!
Note: There are some rare circumstances where we may not allow size changes. Just contact us and ask if you're not sure!
What is RSVP Kingz? (New Customer)
New customer? Welcome to RSVP Kingz! We are the leading AutoCheckout service in the sneaker industry. Looking to secure a limited sneaker or apparel item online? We do all the work for you on release day. Order a slot for the sneaker/item you would like to secure. We will completely automate the buying process for you so you can kick back and relax on release day. Here's how easy it is. First, select the sneaker or item you would like to secure. Choose your size and purchase your slot. Next, you will be automatically redirected to submit your AutoCheckout info. This is the info we will use to purchase the sneaker or item from the retailer on release day, on your behalf. Finally, on release day, we will run your AutoCheckout slot through our system and secure your pair! If we are unable to successfully hit your slot, the pending charge for the service fee just falls off and you don't pay us a dime!
How can I make an edit to my AutoCheckout info?
We would be happy to make any edit(s) you need to your slot's AutoCheckout information! Before you contact us with your desired edit, please refer to your AutoCheckout Info email which contains a copy of the information you submitted. Once you have reviewed the information you submitted and know what you need to have changed, just click the chat button! Let us know you need to make an edit to your AutoCheckout information - make sure to include your order number. Here's a perfect example of what to say: "Hey guys! I need to make an edit to my AutoCheckout info for Order #12345!" We will reply and let you know exactly how to proceed with sending us the edit!
How do I know if my slot was successful?
To see if your slot was successful, please check the email you entered for your AutoCheckout info for order confirmations directly from the retailer(s). Also, please check your AutoCheckout card you entered for your AutoCheckout slot info for charges from the retailer(s). If we successfully hit your slot, you will get an email from us letting you know that your pending charge was captured. Additionally, we will announce via Twitter once we have forwarded all order confirmation emails. If your slot didn't hit, the pending charge will simply fall off. If you have checked your email and card and are still unsure of whether or not your slot secured at least one pair, please don’t hesitate to reach out and ask!
What do I need to do after I purchase my slot?
Now that you've ordered your slot, there's one more important recommendation we have. We encourage you to call your bank/credit card company (card used on the AutoCheckout information form) to ensure that your slot doesn't get declined by the retailer on release day. Having your order declined by your bank on release day is a common issue and can be avoided by communicating with your bank a couple of days before release and telling them not to decline any purchases for the release day. Keep in mind that not all banks/companies have the power to do so, but we recommend communicating with them regardless, just in case!
On release day, what do I need to do?
Nothing! Just let us cook and wait for your confirmation(s) to roll in! If you're unsure about anything, don't hesitate to contact us!
When are you going to open slots for "X" release?
We will always announce which releases we are offering slots for via our Twitter, Instagram & Mobile App. Make sure you follow us on all of those platforms to ensure that you will always be the first to know when slots are opening! We will not have set information on any given releases until we announce them via those platforms!
I'm not from the USA. Can I still order a slot?
Currently all of our slots are for US customers only. This means you need to have a US credit card and US address. In the rare event where we open slots for other regions, we will announce and let you know!
Can I cancel my slot order?
If you would like to cancel your slot order, you will be charged a 15% processing fee (15% of the original slot price). To request a slot cancellation, please contact us and make sure to include your order number.
Note: RSVP Kingz reserves the right to decline any cancellation requests. All orders should be assumed as final. ALL requests received after 48 hours prior to a release date will be declined; no exceptions.
When are you going to open slots for this release?
We will always announce which releases we are offering slots for via our Twitter, Instagram & Mobile App. Make sure you follow us on all of those platforms and you will always be the first to know when slots are opening! We will not have set information on any given releases until we announce them via the aforementioned platforms.
Why did my slot charge pending authorization fall off already?
Don't worry if the pending charge is no longer showing; your order is still good to go! If and when we cook for you on release day, the AutoCheckout Service Fee Charge will be captured and you will see it posted on your account (along with the charges directly from the retailer(s) for the pair(s) secured for your slot). If you have any other questions or concerns, please don't hesitate to ask!
Is there any risk?
There is zero risk. If your slot isn't successful, the pending charge (our service fee) is not captured & simply falls off. No need to wait for refunds; we don't capture the pending charge until we cook for you.
How do I know the sneakers are authentic?
With RSVP Kingz, the sneakers come directly from the retailer(s) to your doorstep; we never touch the sneakers. This is one of the many perks of using our services. We don't sell you the sneakers. We sell you the service that automates the purchasing of the sneakers, on your behalf. If you're confused at all, just click the chat button and ask away!
How much is this item going to resell for?
We don't speculate on any resale prices or predictions. However, StockX is definitely a great reference for checking what an item is currently selling for. If you're looking to buy or sell, we definitely recommend using StockX.
What do you mean by "your slot will will be run on multiple sites?"
For many releases, if the sneaker is being released on various websites, we will run your slot on more than one website. This is done in order to maximize your chances of success. On release day, we will run your slot on multiple websites releasing the sneakers. You only pay our service fee once, even if your slot secures multiple pairs. If you only want your slot to secure one pair, not multiples, then check out this page to learn how!
I don't think I submitted my AutoCheckout info for my slot - please help!
After you purchased your slot, you were redirected to submit your AutoCheckout information (The information we will use on release day, on your behalf, to complete the purchase from the retailer(s).) When you order a slot with us, you should receive three email confirmations. The first email is confirming your slot order from our site, the second email is a copy of the AutoCheckout information which you submitted, and the third contains some helpful reminders and answers to common questions. If you are missing any or all of these emails, it means you are either checking the wrong email, mistyped your email on our form, or never submitted your AutoCheckout information! Please let us know if this is the case so we can get that sorted for you! If you have any doubts at all as to whether or not you submitted your AutoCheckout info, just contact us and we will help you out and make sure you get it submitted!
Why did Yeezy Supply cancel my order?
If we cooked for you on Yeezy Supply but you received an instant cancel email following the order confirmation, here's why. This is due to one or more pieces of your billing information automatically setting off their fraud filter resulting in an immediate cancellation. Unfortunately, we have no control over these situations. Generally, this means that they flagged the order for a number of reasons including: suspected fraud, high-risk credit cards, billing address not matching the card, and similar issues of this nature. If your order was "instant canceled" from Yeezy Supply, the pending charge from them should drop very quickly. If it doesn't, we recommend trying to get ahold of their customer service for further assistance. FOR YOUR ALL OF YOUR FUTURE SLOT PURCHASES, MAKE SURE YOU HAVE NO ERRORS IN YOUR INFO AND YOUR CARD DOESN'T GET DECLINED. THIS SITUATION CAN VERY EASILY BE AVOIDED, SO MAKE SURE YOUR INFO IS CORRECT NEXT RELEASE! As always, if you have any other questions or concerns, please let us know!
How do I know if my slot is good to go?
When you order a slot with us, you receive three email confirmations. The first email is confirming your slot order from our site, the second email is a copy of the AutoCheckout information which you submitted, and the third contains some helpful reminders and answers to common questions. If you are missing any or all of these emails, it means you are either checking the wrong email or mistyped your email. Please let us know if this is the case so we can get that sorted for you! As long as you have these emails, your slot is all good! If you are unsure or have any doubts about if your slot is good to go for the release, just shoot us an email; we're happy to help!
Does the RSVP Kingz AutoCheckout Service Fee include the retail price of the sneaker?
No! Our AutoCheckout service fee does NOT include the retail price of the shoe. You pay our service to us, and the retail price to the retailer(s).
I only want my slot to secure one pair, not multiples. How can I make that happen?
If you want your slot to only hit a maximum of X pair(s), (X can be 1, for example) you must provide a prepaid or debit card on your AutoCheckout form. You can pay for our service fee with whatever card you wish, but if you only want us to secure your slot X pair(s) on release day, then your AutoCheckout payment method needs to have a set balance so that it only has enough funds to secure X pair(s). This way, any extra orders will get declined and only 1 will go through. For example: If I only want my Yeezy 350 slot to secure 1 pair, when I submit my AutoCheckout Info, I will use a prepaid card with a balance of $250 because that will cover retail+tax for only 1 pair; any extra orders that are attempted for my slot will simply get declined. If you have any further questions or need clarification, just reach out to us and we would be happy to help!
Can I try to cop manually on release day with the same info as my AutoCheckout slot with you guys?
If you purchased a slot with us, you CANNOT use ANY of the same AutoCheckout Information that you entered for your slot to try and purchase the sneakers manually on release day.
My slot wasn't successful. When do I get my refund for the service fee?
We're sorry to hear that we didn’t cook your slot for you. Thanks to our awesome payment system, when you ordered your slot, you only got a pending charge for our service fee. If your slot was unsuccessful, that pending charge will not be captured; it will simply fall off. As for how long that takes, it depends on how your bank operates, but typically between 3-14 business days. There's no refund if your slot fails, because the charge was never even captured by us. If you have any questions about our payment process or anything at all, just reach out and ask!
Can I purchase more than one AutoCheckout slot for the same item?
If you are looking to purchase more than one slot for the same shoe, you must submit completely unique AutoCheckout information for each slot. For example, if you wanted to purchase 2 slots for the same shoe, you would need 2 names, 2 credit cards, 2 addresses, etc. This is all outlined on the product pages on our site and on the form when you are submitting your info, in order to remind you! If you have any other questions, please feel free to ask!
How does the whole slot purchasing payment process work?
When you order your slot, the service fee charge that you pay to RSVP Kingz is only a pending authorization. The actual service fee is not captured until your slot is successful in securing the sneaker from the retailer. If we are unable to successfully checkout the sneaker, your slot payment will not be captured. The pending charge (service fee) will fall off by itself depending on how long your bank holds preauthorizations for. We will not capture the charge unless your slot is successful! You are paying RSVP Kingz for the service fee only. On release day, if your slot is successful, your AutoCheckout information will be charged the retail price directly from the retailer(s).
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